Kate Ren | President

Mar 15, 2020

To our valued customers,

The health and safety of our customers and employees has always been the foremost priority of our team here at Canada Regal Vault. With the COVID-19 situation intensifying we wanted to be in communication with you about the steps we are implementing for the wellbeing of the facility.

We closely monitor the developing COVID-19 situation. The government affirms that the risk to British Columbia remains low. However, we have implemented a number of measures and enhanced customer service offerings to ensure both customer and employee safety and well-being.

Enhanced safety measures at our facility include:

Appointing an internal task force responsible for implementing and enforcing all safety measures and cleanliness standards

Increasing sanitization measures for cleaning all surfaces throughout the day, and deep cleans each evening

Promoting preventive best practices including hand washing and hand sanitization

Providing hand sanitization stations throughout the facility

Implementing HR policies around sick days and leave

Employing a No Handshake Policy

Suspending all business travel

Enforcing the recommended self-isolation period following personal travel for all our employees

Applying guidance from the Government of Canada Public Health Services, B.C. Centre for Disease Control and Vancouver Coastal Health around best practices and recommendations

Our customers and employee’s health and safety are our first priority. We ask you to please take advantage of the above service offerings if you have travelled out of country or to any COVID-19 outbreak areas, feel ill, or have been in contact with someone who is unwell.

We would like to offer our sympathies to all those impacted by the COVID-19 outbreak.

If you have any questions or comments regarding our COVID-19 approach, please contact our main office, Account Manager Niki at info@regalvault.ca.

We look forward to serving you,